Shipping policy

SHIPPING POLICY

Last Updated: August 31, 2026

Thank you for shopping with Aurevia Market. We work to process and ship orders as efficiently as possible.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully received.

Business days do not normally include weekends or public holidays.

During promotional periods, holidays, or periods of unusually high order volume, processing may take longer than usual.

SHIPPING METHODS

Depending on your location and the options available at checkout, you may be offered different shipping methods.

STANDARD SHIPPING

Standard Shipping is a cost-effective shipping option with a longer estimated delivery timeframe.

PREMIUM / EXPRESS SHIPPING

Premium or Express Shipping is a faster shipping option where available. Premium or Express Shipping does not necessarily guarantee a specific delivery date.

Available shipping methods and their prices will be displayed during checkout.

ESTIMATED DELIVERY TIMES

Delivery times depend on the destination, shipping method, carrier, customs procedures, and other factors.

Estimated delivery windows are provided for guidance and are not guaranteed delivery dates unless specifically stated otherwise.

SHIPPING CHARGES

Shipping charges are calculated and displayed at checkout based on the customer's destination, selected shipping method, order size, and other applicable factors.

Any promotional free-shipping offer will be subject to the conditions stated at the time of the promotion.

ORDER TRACKING

When tracking is available, a tracking number may be provided after the order has been shipped.

Tracking information may take some time to become active after the carrier receives and scans the package.

INTERNATIONAL ORDERS

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are generally not included in the product price or shipping fee unless specifically stated at checkout.

Aurevia Market does not control customs processing times or charges imposed by local authorities.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned, delayed, or otherwise affected because an incorrect or incomplete address was provided, additional shipping charges may apply where permitted.

DELAYS

Shipping delays can occur because of:

• Weather conditions.
• Carrier delays.
• Customs processing.
• Holidays.
• High shipping volumes.
• Incorrect address information.
• Events outside our reasonable control.

We will make reasonable efforts to assist customers with shipping issues, but delivery times ultimately depend on the shipping carrier and destination.

LOST OR DAMAGED PACKAGES

If your tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, the delivery location, and the applicable carrier.

If a package arrives damaged, please contact us promptly with your order information and supporting photographs where possible.

If you have questions about your shipment, please contact Aurevia Market through the customer support contact information listed on our website.