Refund policy

RETURN & REFUND POLICY

Last Updated: August 31, 2026

At Aurevia Market, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return or refund under the terms outlined below.

RETURN ELIGIBILITY

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and unworn.
• Be in its original condition.
• Include all original tags, packaging, and accessories, where applicable.
• Not show signs of damage, alteration, washing, or use.
• Be accompanied by proof of purchase or order information.

HAIR & WIG PRODUCTS

For wigs, hair extensions, and other hair-related products, the item must be unused, unworn, unwashed, uncut, uncolored, and free from styling products or alterations.

Once a wig or hair product has been worn, washed, cut, colored, bleached, styled, or otherwise altered, it may no longer qualify for a return.

NON-RETURNABLE ITEMS

Certain products may not be eligible for return, including:

• Used or worn products.
• Personalized or customized products.
• Items damaged after delivery due to customer handling.
• Products that have been altered, washed, cut, colored, or chemically treated.
• Gift cards, where applicable.
• Final-sale items that are clearly identified at the time of purchase.

DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs or videos showing the issue so that we can review it and determine an appropriate solution.

RETURN SHIPPING

Unless the item is defective, damaged upon arrival, or incorrectly shipped by Aurevia Market, the customer may be responsible for the cost of return shipping.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or applicable law requires otherwise.

REFUNDS

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

ORDER CANCELLATION

If you wish to cancel an order, please contact us as soon as possible.

Because orders may enter processing shortly after purchase, we cannot guarantee that a cancellation request can be fulfilled once processing or shipment has begun.

For questions regarding returns or refunds, please contact Aurevia Market through the customer support contact information provided on our website.